Customer Service Representative l Versatile Virtual Assistan

In my role as general admin staff at a travel and tours office, I wore many hats to keep everything running smoothly. I managed bookings, coordinated travel itineraries, and handled customer inquiries with a focus on providing excellent service. Whether it was setting up travel arrangements, answering questions about trips, or dealing with last-minute changes, I was there to ensure everything went off without a hitch. I also took care of office tasks like scheduling appointments, organizing files, and keeping track of travel documents. It was a fast-paced environment, and I loved the challenge of balancing multiple tasks while helping our clients have the best travel experience possible.

Sure thing! Here’s a more conversational way to describe your experience: In my role as a customer service representative for a healthcare account, I worked directly with clients to help them understand their health insurance benefits and navigate the often-complex world of healthcare services. My day-to-day involved answering questions about policy details, resolving issues with claims and billing, and ensuring that every customer felt supported and informed.