Current Employment Status:
Hired Full Time on May 20, 2024

Hannah

Amazon VA | Customer Service

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Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

November 12th, 2024 (yesterday)

Member Since

November 8th, 2016

Profile Description

What I do...

I am confident that I can help in growing your Amazon store by giving you the following services:

? Utilized Amazon Seller Central to source products based on specific criteria, resulting in a 30%
increase in profitable inventory.
• Provided exceptional customer service through Seller Central, achieving a 95% satisfaction rate and
resolving an average of 5-10 inquiries per day. 
? Managed account inventory by regularly checking for stranded and unfulfillable inventory, reducing
losses by 20% through proactive monitoring and resolution.
? Amazon Account Management (create Coupons-especially for inventories that are 60+ days old, check Stranded Inventories, check Unfulfillable Inventory, check Inbound Shipments with missing items-for reimbursement, and etc.)

The technology I have expertise in includes but not limited to:
? Amazon Seller Central
? Tactical Arbitrage
? Source Mogul
? Keepa
? Revseller
? AZInsight
? SellerAMP

Customer/Technical Support (Netgear Account)
? Provided level 1 customer and technical support for Netgear customers, resolving issues with networking devices, resulting in a 90% customer satisfaction rate.
? Assisted customers through live chat, email, and phone channels, addressing an average of 20 inquiries per day and maintaining a response time of under 15 minutes.
? Conducted in-depth replication of customer's reported issues to accurately diagnose and provide solutions to their concerns, resulting in a 30% reduction in escalations to level 2 support.

My reward is YOUR great SUCCESS. I am eager to help and look forward to being of service to you. Just shoot me a message and let's discuss your needs and goals.

Top Skills

Experience: 2 - 5 years

5 years of doing manual product sourcing and using a software like Tactical Arbitrage. Sourcing for product for Online Arbitrage that is within the client's criteria.

Experience: 2 - 5 years

Doing account management on Amazon on some tasks (like checking the feedback, Stranded Inventory, Unfulfillable Inventory, Creating Coupons-based on the criteria given, checking Inbound Shipments-open cases if there are missing items in the Inbound shipments, creating fulfillment order and such.)

Other Skills

Basic Information

Age
31
Gender
Female
Website
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Address
Davao City, Davao del Sur
Tests Taken
IQ
Score:  135
DISC
Dominance: 38
Influence: 11
Steadiness: 28
Compliance: 23
English
C2(Advanced/Mastery)
Government ID
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