Appointment Setter and Maintenance Reminder

Appointment Setter and Maintenance Reminder | July 2015 - Present • Customer Engagement & Relationship Building: Proactively reach out to customers post-vehicle purchase to schedule their first maintenance appointments. Establish and maintain strong relationships through consistent follow-ups, ensuring customer satisfaction and loyalty. • Appointment Scheduling: Manage and coordinate customer appointments for vehicle maintenance, ensuring smooth and timely service delivery. Handle appointment rescheduling and confirmations, significantly reducing no-show rates. • Database Management: Update and maintain customer records in the SAP system, ensuring accuracy and up-to-date information. Leverage data for targeted service promotions and customer outreach, enhancing dealership marketing efforts. • Process Improvement: Analyze customer interaction data and identify trends to implement process improvements. Collaborate with cross-functional teams to refine customer service strategies, leading to improved customer retention and satisfaction. • Target Achievement: Consistently exceed monthly and quarterly targets for the Maintenance Reminder section. Implement effective strategies to increase appointment bookings and customer engagement. • Customer Communication: Address customer inquiries across multiple platforms, including social media, email, and phone. Provide clear and concise information regarding maintenance services, promotional offers, and appointment scheduling. • Marketing Collaboration: Work closely with the marketing team to promote dealership services and special offers. Utilize customer data to support targeted marketing campaigns, contributing to increased service uptake and customer engagement.

Adept at identifying issues and implementing effective solutions.

Skilled in utilizing SAP systems for customer management and maintenance scheduling.