Senior IT Support Specialist

Drawing on more than 3 years in e-commerce, I specialize in inventory management and quality control. I efficiently manage stock levels, ensuring timely restocking and accurate tracking. My expertise includes maintaining high-quality standards, resolving issues quickly, and streamlining processes to enhance overall efficiency and customer satisfaction.

With a background of over 3 years in customer support and IT, I excel in delivering top-notch technical assistance using Google Workspace, Slack, and Jira. My expertise spans managing iOS and Windows devices, troubleshooting, and providing exceptional customer service. I streamline workflows, resolve issues efficiently, and train employees on best practices to ensure a secure and productive IT environment.

With over 3 years in IT asset management and customer support, I excel in managing iOS and Windows devices, overseeing asset acquisition, and ensuring robust security. Proficient in Google Workspace, Slack, and Jira, I streamline workflows and resolve issues efficiently. I provide exceptional customer support, handle onboarding/offboarding, and train employees on cybersecurity measures, ensuring a secure IT environment.