Ninia

Operations Manager - Customer Service

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Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

February 17th, 2025 (3 days ago)

Member Since

August 7th, 2024

Profile Description

I have been a BPO practitioner for the past twelve years for telecommunications company both local and international. My expertise lies customer service as part of Operations and Quality Team.
I have served 7 years in the Quality Team mainly generating insights needed for process improvement to enhance customer experience. I have served over 4 years as an Operations Manager overseeing the entirety of the business making sure all are within and above client expectations.

Top Skills

Office and Administration » Data Analytics

Experience: 5 - 10 years

Been with the Quality Team interpreting and analyzing data.

Other Skills

Professional Services » Management Services » Bpo Operations Management

Experience: 2 - 5 years

I have served as an Operations Manager for over three years with all major KPIs and hygiene metrics in green under my management.

Professional Services » Management Services » Call Center Operations Management

Experience: 2 - 5 years

Professional Services » Management Services » Customer Support Management

Experience: 2 - 5 years

I have served as an Operations Manager for over three years with all major KPIs in green status.

Office and Administration » Quality Assurance

Experience: 5 - 10 years

I have spearheaded several process improvement studies implemented to improve operational performance.

Basic Information

Age: 36

Gender: Female

Website: Sign Up with Pro Account to View

Address: Batangas City, Batangas

Tests Taken: IQ
Score: 121: DISC
Dominance: 50
Influence: 17
Steadiness: 19
Compliance: 14: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“I have found someone who is smart, has a great work ethic and is easy to work with.”