Overview
Looking for full-time work (8 hours/day)
at $6.00/hour ($1,056.00/month)
Bachelors degree
Last Active
October 9th, 2024 (today)
Member Since
August 7th, 2024
Profile Description
I have been a BPO practitioner for the past twelve years for telecommunications company both local and international. My expertise lies customer service as part of Operations and Quality Team.
I have served 7 years in the Quality Team mainly generating insights needed for process improvement to enhance customer experience. I have served over 4 years as an Operations Manager overseeing the entirety of the business making sure all are within and above client expectations.
Top Skills
Office and Administration » Data Analytics
Experience: 5 - 10 years
Been with the Quality Team interpreting and analyzing data.
Other Skills
Professional Services » Management Services » Bpo Operations Management
Experience: 2 - 5 years
I have served as an Operations Manager for over three years with all major KPIs and hygiene metrics in green under my management.
Professional Services » Management Services » Call Center Operations Management
Experience: 2 - 5 years
Professional Services » Management Services » Customer Support Management
Experience: 2 - 5 years
I have served as an Operations Manager for over three years with all major KPIs in green status.
Office and Administration » Quality Assurance
Experience: 5 - 10 years
I have spearheaded several process improvement studies implemented to improve operational performance.
Basic Information
- Age
- 35
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Batangas City, Batangas
- Tests Taken
- IQ
- Score: 121
- DISC
- Dominance: 50
- Influence: 17
- Steadiness: 19
- Compliance: 14
- English
- C2(Advanced/Mastery)
- Uploaded ID
- Sign Up with Pro Account to View
“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
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