Technical Support / Sales / Customer Service Representative

As a Samsung Product Specialist with seven years of experience in the appliance (AV) category, I have consistently maintained monthly sales targets for both my assigned store quota and my brand’s sales goals, achieving 80-100% of targets through effective up-selling and cross-selling strategies. I offer promotions to both prospective and non-prospective clients, which frequently results in completed purchases. I develop and maintain client relationships by conducting product presentations and demonstrations, ensuring organized and visually appealing product displays, and delivering a positive shopping experience. I ask targeted questions to identify and address customers' specific needs, use their feedback to adjust sales strategies, and improve product offerings. Additionally, I provide exceptional sales support by addressing customer inquiries, which enhances sales performance and overall customer satisfaction.

I have worked as a call center agent (CSR/TSR) for almost three years, handling a variety of concerns through both outbound and inbound calls. My responsibilities included providing details on billing, package promotions, and discounts, as well as offering expert technical assistance via phone and email. I asked relevant questions to understand and address customer issues, diagnosed and troubleshot hardware and software problems, and provided step-by-step guidance. I documented and tracked support requests using CRM and ticketing systems, ensuring timely follow-ups and resolution for customers. I also collaborated with engineering teams to identify and address recurring technical issues and arranged for technicians to make product improvements, which helped resolve 100% of issues in the area. Additionally, I delivered training sessions for new team members, enhancing their technical skills and customer service techniques.

I am very interested in the Data Entry position and believe my skills and experience make me a strong candidate. I have a keen eye for detail and am highly accurate when it comes to entering, verifying, and organizing data. I am proficient in using tools like Microsoft Excel, Google Sheets, and other data management software. I am able to manage large volumes of information efficiently while ensuring high-quality results. I am confident in my ability to meet deadlines and maintain confidentiality in handling sensitive information. I am eager to contribute my skills to your team and look forward to the opportunity to support your company’s data management needs.

working in a dispatched work position and i believe my skills make me a great fit for the role. I have experience coordinating and managing the timely dispatch of technician schedules, ensuring accurate labeling, packaging, and shipment tracking. I am familiar with inventory management systems and have a strong attention to detail, ensuring all orders are dispatched accurately and on time. Additionally, I am skilled in communicating with suppliers, customers, and team members to ensure smooth operations. I am confident in my ability to manage logistics tasks efficiently and am eager to contribute to your team’s success.