I am a seasoned professional with extensive experience in data coordination, team leadership, and customer service.
EMPLOYMENT HISTORY
Staffing Data Coordinator
Percepta
July 2022 - August 2024
Operations Supervisor/ Team Leader
Percepta- Ford Motor Company
June 2016 - July 2022
* Top Team/ Top TL (
Customer Service Representative
Percepta- Ford Motor Company
June 2011 - June 2016
* Employee of the Year (
EDUCATION
Centro Escolar University- Manila
AB Mass Communication
Dean's Lister (
Experience: 5 - 10 years
* Respond to customer inquiries via phone and email in a timely and professional manner. * Provide accurate information about products, services, and policies. * Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
Experience: 5 - 10 years
* Clear team goals, tasks and deadlines * Monitor team performance and give reports * Discover training needs and provide coaching
Experience: 2 - 5 years
* responsible for managing and maintaining accurate and up-to-date records of new hires, active, and terminated employees * ensures that all employee data is properly recorded, stored, and accessible, supporting the HR department in compliance and reporting functions
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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