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Skills Summary:
Typing speed: 55 words per minute
Efficiently manage up to five concurrent conversations
Detail-oriented in maintaining accurate client information
Responsive in handling calls,
Highly organized and capable of independent or collaborative work
Quick to learn new procedures and adapt to change
Strong problem-solver with initiative
Excellent communication and active listening skills
Dependable, adaptable, and dedicated to delivering quality service
Always punctual and consistently present
Professional Experience:
Can handle chat,
Experience managing social network profiles to enhance engagement
Skilled in providing assistance for Ecommerce accounts
Efficient in organizing and prioritizing
Versatile virtual assistant capable of handling diverse tasks
Experienced in editing videos, images, reels, and shorts for various platforms
Software Experience:
Microsoft Applications: Word, Excel, PowerPoint, Outlook, Edge, and OneNote
Google Workspace and Suite: Google Search, Drive, Docs, Sheets, and Ads
Messaging Platforms:
E-commerce Platforms: Shopify and Amazon operations
Editing Software: Canva, Photoshop, CapCut, DaVinci Resolve
CRM Systems
Meta Business Suite
YouTube Studio
Trello
Canva
Asana
Calendly
LinkedI
Tiktok
Instagram
X (former
YouTube
Experience: 1 - 2 years
Experience: 2 - 5 years
Customer Support Representative in a Ecommerce (Monoprice) Email, Chat, and Phone - Providing information about order status and modifying orders - Issuing a replacement or refund - Reaching out to couriers to get tracking update and information such as FedEx, GSO, UPS, USPS, other international couriers such as DHL. - Handling Return Policy and sales price adjustments. - Checking inventory and stocks availability for bulk orders. - Handling Claims - Transferring customers to different departments such as Sales and Business and Senior Advisors.
Experience: 1 - 2 years
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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