Christine

GENERAL VIRTUAL ASSISTANT and CUSTOMER SERVICE

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Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

October 15th, 2024 (today)

Member Since

August 6th, 2024

Profile Description

Good Day! I hope you find my profile in high spirits! I'm Upgrade to see actual info Upgrade to see actual info, you can call me Tin. I'm a dedicated and experienced Customer Service Representative and General Virtual Assistant. I have a Bachelor's Degree of Education - Major In English from Mondriaan Aura College and bring almost 4 years of industry experience.

Skills Summary:
Typing speed: 55 words per minute
Efficiently manage up to five concurrent conversations
Detail-oriented in maintaining accurate client information
Responsive in handling calls, emails, and chat support
Highly organized and capable of independent or collaborative work
Quick to learn new procedures and adapt to change
Strong problem-solver with initiative
Excellent communication and active listening skills
Dependable, adaptable, and dedicated to delivering quality service
Always punctual and consistently present


Professional Experience:
Can handle chat, email, and phone support for various inquiries
Experience managing social network profiles to enhance engagement
Skilled in providing assistance for Ecommerce accounts
Efficient in organizing and prioritizing emails for optimal workflow
Versatile virtual assistant capable of handling diverse tasks
Experienced in editing videos, images, reels, and shorts for various platforms

Software Experience:
Microsoft Applications: Word, Excel, PowerPoint, Outlook, Edge, and OneNote 
Google Workspace and Suite: Google Search, Drive, Docs, Sheets, and Ads
Messaging Platforms: Telegram, WhatsApp, Skype, Teams, iMessage, and Google Chat
E-commerce Platforms: Shopify and Amazon operations
Editing Software: Canva, Photoshop, CapCut, DaVinci Resolve
CRM Systems
Meta Business Suite
YouTube Studio
Trello
Canva
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Asana
Calendly
LinkedInFacebook
Tiktok
Instagram
X (former Twitter)
YouTube

Top Skills

Real Estate » Appointment Setting

Experience: 1 - 2 years

Customer Support

Experience: 2 - 5 years

Customer Support Representative in a Ecommerce (Monoprice) Email, Chat, and Phone - Providing information about order status and modifying orders - Issuing a replacement or refund - Reaching out to couriers to get tracking update and information such as FedEx, GSO, UPS, USPS, other international couriers such as DHL. - Handling Return Policy and sales price adjustments. - Checking inventory and stocks availability for bulk orders. - Handling Claims - Transferring customers to different departments such as Sales and Business and Senior Advisors.

Customer Support » Technical Support

Experience: 1 - 2 years

Other Skills

Basic Information

Age
25
Gender
Female
Website
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Address
Olongapo City, Zambales
Tests Taken
IQ
Score:  136
DISC
Dominance: 33%
Influence: 15%
Steadiness: 39%
Compliance: 13%
English
C2(Advanced/Mastery)
Uploaded ID
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“I have one of the best VAs I've had in a long time...she's been amazing”

Davonna Willis

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