Customer Service Specialist

In my previous role at UberEats, I provided comprehensive phone support for customers, delivery partners, and restaurants. My responsibilities included resolving issues related to ongoing orders, offering solutions and processing refunds as needed. Additionally, I supported the email department during high-volume periods and managed various data entry tasks. This included updating restaurant menus with changes in pricing and tax percentages upon request. In this role, I developed several key skills. I enhanced my communication abilities through direct interactions with customers, Delivery partners, and restaurants, ensuring clear and effective problem resolution. My problem-solving skills were refined as I addressed and resolved issues related to ongoing orders, provided solutions, and processed refunds. I gained proficiency in data entry and accuracy through managing updates to restaurant menus, including pricing and tax adjustments. Additionally, I improved my multitasking capabilities by balancing phone support with email assistance during high-volume periods. These experiences collectively honed my ability to handle complex tasks efficiently and with attention to detail.

As a skilled content moderator, you excel in maintaining online community standards by meticulously reviewing and managing user-generated content. Your expertise lies in swiftly identifying and addressing inappropriate or harmful material while ensuring compliance with platform guidelines. With a keen eye for detail and a strong understanding of diverse cultural sensitivities, you effectively balance enforcing policies with fostering a positive user experience. Your ability to remain objective and calm under pressure ensures the integrity and safety of the online environment you oversee.