General Virtual Assistant, Experienced Billing Associate, Social Media Manager,

With over 11 years of experience in diverse roles, including cold calling, appointment setting, customer service, billing, and implementation in different US-based accounts such as PayPal, Suntrust Bank, ADP Inc, Airbnb, Meta, Gympass, and Getaround. I have developed my skills in Administrative Management and become proficient in handling administrative tasks such as managing emails, calendars, and schedules, maintaining accurate records, organizing documentation, and streamlining processes for operational efficiency.

At Getaround, I gained comprehensive hands-on experience in billing and debt collection roles. I have developed my expertise in managing billing inquiries, preparing accurate invoices, tracking payments, and following up on unpaid balances. My responsibilities included ensuring timely payments, negotiating payment arrangements with clients, and maintaining accurate records to support financial processes effectively.

Over a decade of experience in providing professional customer support via phone, email, and chat platforms. Skilled at resolving customer issues with empathy and ensuring high satisfaction levels.

Over a decade of experience using different CRM tools such as Zendesk and Salesforce.

I have managed social media accounts, creating and curating content, scheduling posts, and monitoring engagement to ensure strong online presence and audience interaction.

I conducted market research to identify potential clients. I generated leads and maintained an organized database by updating and managing lead information. I also reached out to potential leads through cold calling.

Skilled in using Google Workspace, Slack, Zoom, and Microsoft Office Suite.