Customer Service Email (Non-voice)

Overview

Looking for full-time work (8 hours/day)

at $2.00/hour ($352.00/month)

Bachelors degree

Last Active

October 8th, 2024 (today)

Member Since

August 4th, 2024

Profile Description

Non-voice customer service, particularly email support, requires a unique skill set. Excellent Written Communication: The ability to articulate clearly, concisely, and professionally in writing is paramount.
Active Listening: Understanding the customer's needs and concerns through written communication is essential.
Problem-Solving: Analyzing customer issues and finding effective solutions is a critical skill.
Time Management: Efficiently managing multiple email inquiries and tasks simultaneously.
Technical Proficiency: Familiarity with customer service software, email platforms, and other relevant tools.
Attention to Detail: Ensuring accuracy and precision in every email response.
Product Knowledge: A deep understanding of the products or services offered is helpful for providing accurate information.
Customer Focus: Prioritizing customer satisfaction and building strong customer relationships.
Empathy: Understanding and responding to customer emotions through written communication.
Patience: Maintaining a calm and professional demeanor, even when dealing with difficult customers.
Adaptability: Flexibility in handling different types of customer inquiries and situations.
Sales Skills: For roles that involve upselling or cross-selling, strong persuasion and sales abilities are valuable.