Customer Service Manager | Travel/Event Organizer | VA

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

October 14th, 2024 (32 days ago)

Member Since

August 2nd, 2024

Profile Description

Hello! I'm Natalie. I pursued Bachelor of Science in Travel Management at the prestigious University of Santo Tomas, one of the top-ranked universities in the Philippines. I kick-started my career as a Student Ambassador and swiftly transitioned to professional roles.

Professional Experience:

• Customer Service Associate Manager,Upgrade to see actual info: The role involves supervising customer service representatives to ensure efficient handling of inquiries, complaints, and disputes while maintaining quality and compliance. Responsibilities include identifying areas for improvement in customer service processes and policies, making daily tactical decisions, and resolving issues with customers and staff. Collaboration with internal partners is essential for enhancing customer satisfaction. The position also includes managing resources, mentoring direct reports, and assisting in informal talent acquisition.

• Real Estate VA,Upgrade to see actual info: Skills include lead generation, administrative support, social media management, and content creation. For most months, I did cold calling, and then later on handled more tasks.

• Tourism and Hospitality Manager,Upgrade to see actual info: My primary responsibility is to efficiently manage all daily operations of the company, ensuring the highest level of customer satisfaction, conducting extensive research, handling administrative tasks, coordinating events and travel arrangements, organizing and maintaining company records, and developing effective SOPs to optimize workflow and productivity. I specializes in creating comprehensive tour packages and event program flows which include arranging flights, transportation, accommodations, activities, tours, and every other essential element. 

• Marketing Executive, Dubai 2016: Supervise administrative supports, lead generation, and sales. 

My previous work experience involved providing assistance for various concerns such as customer complaints, booking inquiries, and de-escalating situations with irate customers. I managed multiple communication channels including emails, texts, chats, calls, and video calls with utmost professionalism.

Additionally, I was responsible for managing social media pages, and I also actively supported the company's promotional campaigns. In terms of customer communication, I have experience conducting video and phone calls by appointment to address their inquiries, provide information and resolve any issues they may have.

In addition to my professional background, I possess a passion for acting, and singing. Furthermore, I am proficient in various technologies, including Microsoft and Google applications, social media platforms, and virtual assistance tools.

Systems I use/am familiar with but not limited to:
• Microsoft software (OneNote, Outlook, Teams, SharePoint, Excel, Word, Google Sheet, Google Slide, etc.)
• Google suite (Google Voice, Gmail, Calendar, Drive, Docs, etc.)
• Scheduling Tools (Meta Business Suite, Hootsuite)
• Social Media Platforms (Facebook and Business Manager Instagram, TikTok, The Asian Parent, Craigslist, Carousell, Zillow)
• Photo Editing and Templates (Canva, Adobe Photoshop Express, Microsoft Designer)
• Video Editing Tools (Cap cut, Splice, InShot, Viva Video)
• CRM (Upgrade to see actual info, Trello, Hogan)
• CRM FOR TOURISM (Galileo, Amadeus, Sabre) • Webpage Builders (Shopify, Wix)
• Research & Documents (ChatGPT, Adobe Fill and Sign, Camscanner)
• Communication Tools (Slack, Zendesk, Zoom, Skype, Kajabi)
• Financial Tools (BillPay, QuickBooks)

Specialties:
• Premium Customer Success Management
• Travel and Tourism
• Admin Support
• Social Media Management
• Event Organizing
• Marketing

I've come to appreciate the significance of delivering on time without compromising quality. I place great importance on cultivating a productive work environment. I am keen to details, good at following instructions but I also think outside the box. Additionally, I am polite and has a good sense of hospitality to both the local and international clients. Working with me is not just productive, it's also enjoyable! I bring a fun and positive energy to the table that makes the workday more exciting!