Customer services representative

Help and assist the members by providing information to the member regarding their benefits, authorization, coverage. provide list of affiliated providers, solving members unpaid claim, reach out providers for discussion. creating a letters , and sending details requested via fax and email.

Offered life insurance to a qualified lead, verifying information of the lead, doing live transfer to a local agent,

To be an effective Customer support u really need to have an active skills for an able to gather rights details and to provides effective solutions.

As a customer representative we use daily MS excel to tracked and send the daily activity and reports.

As a previous Sales representative i used Google Docs to gather the details of customer

Skilled in both written and verbal, I used this language daily in my previous work as a Customer representatives to communicate the customer and member's.

We used this daily as a Customer representative

As a previous Customer representative who handles Claim process, we used to study and investigate how the claim process, and give a members a solution by verifying first if the claim correctly process or not. we also do a calculations.