June

Administrative Officer/Customer Service/Data Encoder

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

January 31st, 2025 (today)

Member Since

November 1st, 2016

Profile Description

I'm Upgrade to see actual info and I previously worked as a Customer Service Representative in a service accommodation located in Southend-on-sea, United Upgrade to see actual info that role, I do inbound and outbound calls, handling guests' complaints, processing bookings (directly or through OTA's), processing refunds using Stripe, and guest reviews. Before my CSR role, I worked in a BPO Company as an Admin Officer and Accounting Assistant, which allowed me to get familiar with many different processes. I’m excited about this opportunity because I think that the job description is such a good match with my previous experience and my love for dealing with different customers. I'm very flexible, and hardworking and can work well with my Upgrade to see actual infow I think that I have come to a point in my career where I want to put myself in an environment that will challenge me to do more and to add more value.

Top Skills

Customer Support » Email Support

Experience: 2 - 5 years

Customer Support » Sales Support » Hotel Booking

Experience: 2 - 5 years

1. I do inbound and outbound calls on a daily basis 2. Process payments and refunds using Stripe 3. Respond to emails, Whatsapp and OTA's (such as Booking.com, Airbnb and Expedia) 4. Sending of access codes using our tool to our incoming guests 5. Report any maintenance issues (if any) 6. Handling complaints and make sure it's resolved 7. I do damage Invoice for Airbnb claims (if any) 8. Process of bookings (directly and through OTA's) 9. Creating Invoices using Stripe for direct bookings 10. Send quotation email for corporate bookings (direct bookings) 11. Update monitoring trackers (i.e Deposit refunds, Damages, Cleaning Audit Reports, Daily Available Properties, Key Tracker)

Customer Support » Phone Support » English Speaking

Experience: 2 - 5 years

Other Skills

Basic Information

Age: 35

Gender: Female

Website: Sign Up with Pro Account to View

Address: Pavia, Iloilo

Tests Taken: IQ
Score: 96: DISC
Dominance: 18%
Influence: 17%
Steadiness: 38%
Compliance: 27%: English
C1(Advanced)