Cristal

Virtual Assistant Customer Service Representative 

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Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Associates degree

Last Active

September 20th, 2024 (today)

Member Since

July 26th, 2024

Profile Description

OFFICE CLERK (Upgrade to see actual info)Coal Mining Company
I worked as a clerk in a coal mining company until the first quarter of this year. I am responsible for making and sending letters to designated government departments for the permits for loading coal and delivery.I am also assigned to make the company's forms to be filled in by the employees using computer programs like MS Word mostly. Sometimes I made PowerPoint presentations that were used during monthly and annual company.

BOOKKEEPER (Upgrade to see actual info) Mobile & Gadgets Retail Store
I am responsible for organizing and  financial transactions of the store. From daily, monthly to annual records are my things. Sales reports, purchases, expenses and payments should be recorded accurately with integrity and transparency.

CUSTOMER SERVICE REPRESENTATIVE (Upgrade to see actual info)Telecommunication Store
Having worked in a telecommunication store before as a customer service representative for nearly five years, I have developed a deep understanding of the importance of building strong relationships with customers. You should not only attend to their questions or complaints, but you should also show empathy to their concerns and provide effective solutions that satisfy both the customers and the company. I handled customer queries via chat, emails, even calls, and ensured one hundred percent customer satisfaction.
I am an effective communicator, both written and verbal, and able to communicate with customers in a professional and courteous manner.
I am proactive, organized, detail oriented, and I am confident.
And passionate about delivering customer service.
I managed to speak and understand English and Tagalog. I am reliable and committed to continuous learning and improvement.

Top Skills

Customer Support » Email Support

Experience: 2 - 5 years

This was part of my job then as a customer service representative. Giving attention to the customers' queries, complaints even about the positive feedback they give about the company's product and services thru emails.

Customer Support » Chat Support

Experience: 2 - 5 years

This was part of my job then as a customer service representative. Giving attention to the customers' queries, complaints even about the positive feedback they give about the company's product and services thru chats and text.

Office and Administration » Microsoft Excel

Experience: 1 - 2 years

I used this program when I was working as a bookkeeper in a Mobile and Gadgets Retail Store. I used this in organizing and calculating the sales of the store. From daily, monthly to annual financial transactions of the store. All the data entries we're carefully done; sales of mobile phones and accessories, the purchases, and payments.

Other Skills

Customer Support » Technical Support

Experience: 2 - 5 years

When I became a customer service representative at a telecommunication store then, giving technical support to our customers was one of the best jobs I had. I was given a chance to help them with giving concerns to their queries, even resolving issues related to their phone and internet subscriptions.

Office and Administration » Microsoft Power Point

Experience: 1 - 2 years

When I was a coal mining company's clerk then, sometimes I made PowerPoint presentations that were used during monthly and annual company meetings.

Office and Administration » Microsoft Word

Experience: 1 - 2 years

This program was my buddy when I worked as a clerk in a coal mining company. I am assigned to send letters to designated government departments for loading permits and delivery. I used to make various company forms to be filled in by employees during work.

Basic Information

Age
33
Gender
Female
Website
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Address
Makati, Metro Manila
Tests Taken
IQ
Score:  125
DISC
Dominance: 30
Influence: 27
Steadiness: 21
Compliance: 22
English
C1(Advanced)
Uploaded ID
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