Customer service representative

Key Skills and Expertise: - Excellent written communication skills, with the ability to convey complex information in a clear and concise manner - Strong problem-solving and critical thinking skills to quickly identify and resolve customer issues - Empathy and active listening to understand customer needs and provide personalized support - Knowledge of common customer queries and effective troubleshooting techniques

- Communicated effectively with pet owners, providing information and answering questions about their pets’ care via email or phone call. - Recorded and maintained detailed patient records, ensuring accuracy and confidentiality.