Current Employment Status:
Hired Part Time on Jul 29, 2019
A graduate of Bachelor's Degree in Elementary Education and Associate in Business Management with four years experience as a customer service representative, one-year experience in teaching, and two years experience as a general transcriptionist.
Key elements which I possess for the success of the position include the following:
Exceptional Organization and Customer Service Skills.
Keen Attention to Detail.
Proficient in Microsoft Office, Evernote, Dropbox. Asana, Trello, Hubspot, Canva and JIRA
Commitment (First Person In, Last Person to Leave Mentality)
Professional Demeanor.
Detail Oriented, Accurate, Flexible and Reliable Team Player with the Ability to Work Effectively in any Environment.
Ability to Develop, Execute, Integrate, and Track Creative Marketing Materials.
Strong Verbal and Written Communication Skills.
Able to search the web for the most detailed and accurate information needed.
Accuracy and quick turnaround of the transcript.
Developing a good rapport, and regular communication is important to me. It ensures the project is completed to the specific guidelines required. I work to provide the highest quality of work, and never complete a project until the client is 100% satisfied. I am eager to help and look forward to being of service to you just shoot.
Experience: 2 - 5 years
Assisting and processes complaints and issues related to products or services. Enhance customer experience, and help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
Experience: 1 - 2 years
I helped customers resolve the issue they faced through live chat and email support. Clarified their complaint; determined the cause of the problem; selected and explained the best solution to solve the problem; expedited correction or adjustment; and followed up to ensure a solution.
Experience: 1 - 2 years
Listening to recorded audio (or video) and typing what you hear word-for-word. The audio files varies and can include focus groups for market research, interviews, meetings, phone calls, Zoom calls etc.
Experience: Less than 6 months
• Created proposal s and product presentations . • Checked inventory and ordering samples . • Communicated with suppliers about order information. • Coordinated the production of order s
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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