E-commerce VA| Customer Care Specialist| General VA

Overview

Looking for full-time work (8 hours/day)

at $3.60/hour ($633.60/month)

Bachelors degree

Last Active

December 16th, 2024 (14 days ago)

Member Since

October 29th, 2016

Profile Description

Work Experiences:

September 2022 - September 2023
Driver Support Specialist - Budee
- Verify the driver's schedule and zone assignment for the day
- Check on the Internal Maps for zones and perform routing/ rerouting
- Assign/Move orders and drivers to adjacent zones if necessary
- Monitor driver audit page for identifying ideal breaks/lunch and enforce if needed
- Ensures that driver are following their routes and assigns the best possible ways depending on order location
- Handles inbound driver calls for order status and outbound calls for getting in touch with customers
- Negotiate with driver-specific customers for OOS/missing items/replacement and offer a reschedule and discount
- Acquire ETA for orders and driver arrival back to the Hub
- Perform Customer Support tasks and ad hoc tasks on shift 


January 2021 - March 2022 
Walmart Automation asst. Manager Apprentice/ TL / PL / Auditor - Online asst. Manager Duties      
- Handle multiple stores in one cluster      
- Responsible for the smooth flow of store operations including  Product  Listings, Order Processing, and CSR tasks.             
- Monitor, Coach, Train, and Evaluate the performance of VA as well as store statistics.      
- Onboarding on new active stores adding initials product listings and assigning VA to perform tasks on each store.      
- Conduct Huddles, Pieces of training, and Meetings of VA under the cluster.      
- Gather and analyze performance reports of each store daily.     
- Create action plans and evaluate store performance for improvements.      
- Communicates to clients regarding store status and concerns.      
- Perform final interviews for VA applicants in the company.    
Team Leader      
- Oversee the operations and performance of the assigned store.      
- Perform Huddles and set expectations on a daily and weekly basis.      
- Secondary responsibilities are Product Listings      
- Motivates and coaches co-workers in the store.      
- Daily reporting on store performance    
Product Listing      
- List and source profitable products from the supplier's website      
- Knowledgeable in using OAG software for listing      
- Input data for listings using Google Sheets       
- Verify and double-check listings and perform upload on the Walmart store    
Auditor      
- Evaluate and triple checks the submitted listings from the Product Listers      
- Compare listings if it has passed the Walmart standards and restrictions      
- Inform and record the Product lister's performance daily      
- Sets guidelines for Quality listings and Profitability of the items to list      
- Communicate to the team using Slack and Zoom.


September 2017  -  March 2019 
Order Management Specialist Amazon FBA -   Online      
- Adding new orders into an orders database      
- Processing orders from a USA-based website following very specific steps      
- Recording all order information in a database      
- Updating tracking numbers for customer orders      
- Logging into customer accounts to check for tracking numbers      
- Update the status of all packages from shipped, in transit, to delivery, monitoring for any shipping problems      
- Creating new customer accounts by filling out online forms, and recording account info in a database      
- Logging into various accounts and updating a database with current account balance, expiration date, promotions, etc      
- Copying and pasting coupon information from emails into a spreadsheet      
- Confirming gift card balances      
- Preparing and editing return shipment labels with Photoshop or similar image editing software      
- Monitor inventory for price changes and out-of-stock items      



November - 2016 to May - 2017 
Customer Service and Back Office SupportMy Water Filter-   Online      
- Order Processing      
- Bookkeeping and accounting      
- Customer Service, Sales, Inquiry, Complains      
- Google Apps suite ( Mail, drive, docs, spreadsheets )     
- Data Entry, adding products and content to websites      
- Update and Create Standard Operating procedures from a video      
- Experience with the Magento eCommerce platform      
- Experience with Xero Accounting, Asana, Harvest, Ontraport, Zendesk      



November - 2007 to October - 2011 
Assistant Restaurant ManagerMcDonald's Restaurant- Operation/Office Based    
-Give feedback and coaching to all employees at all times       
-Set sales targets and objectives for crew persons daily.       
-Maintain Quality, Service, and Cleanliness at standard levels       
-Handles customer complain       
-Ensures that Food Safety is in place and practiced       
-In charge of building maintenance and planned maintenance       
-Handles ordering of perishables and dry products       
-Conduct daily and weekly inventory of food and dry products       
-Train employees on policies and procedures, workplace safety, and security      
-Responsible for crew scheduling and delivery rider schedule        
-Assist the RM on a day to day operations       
-Complete and analyze restaurant reports and make an action plan 


March - 2007 to November - 2007 
Front Desk StaffCrown Regency Suites and Hotel- Operation / Office-Based       
-Great and welcome guests to the hotel       
-Provide information on hotel facilities and amenities       
-Handles guest check-in and check-out procedures       
-Process billing statements       
-Prepare a daily report on hotel occupancy and statistics       
-Communicates to all departments during hotel operations       
-Hotel Telephone Operator