Customer Service Representative| 10 Years Experience

With 10 years of customer service experience, I have excelled in roles at companies like Teleperformance, Convergys, and Virgin Media. My expertise includes technical support, travel consultancy, and IT specialization, showcasing my strong communication, problem-solving, and leadership skills.

My communication skills are a cornerstone of my professional success. With 10 years in customer service, I've mastered clear and effective communication, whether resolving technical issues, guiding customers through travel bookings, or leading teams. My ability to listen, empathize, and articulate solutions ensures high customer satisfaction and smooth operations. Additionally, my experience in marketing and social media management has honed my skills in crafting engaging content and conveying messages effectively to diverse audiences.

With extensive experience in travel planning, I have successfully managed flight, hotel, and package bookings, particularly during my tenure as a Travel Consultant for Expedia. My role involved providing tailored travel solutions, ensuring customer satisfaction, and handling complex itineraries with ease. My strong communication and organizational skills enable me to deliver seamless travel experiences for clients.

With a background in marketing services, I have developed skills in social media management, effectively creating and executing content strategies to engage audiences and drive brand awareness. My experience includes crafting compelling posts, managing campaigns, and analyzing performance metrics to optimize engagement. I am adept at using various social media platforms to enhance online presence and build strong, interactive communities.