Virtual Assistant / Office Support / Bookkeeper

I was focused on procurement process and processing of finances (bills, invoices, monitoring of payments and expenses). I also supervised staff in their administrative roles/duties.

I did organize and manage events. I coordinated with the people involved and made sure everything was on the same page.

I do setting up account, invoicing, billing, bank reconciliation and other Xero related tasks.

I responded to queries from prospective individual clients or heads of sending agencies via email, phone, or chat. I informed inquirers about the different training courses (what they can get from it) we have and their costs. I also provided instructions on how to proceed with payments and made sure they were all informed about the venue, schedule, and other important details. It was my duty to assist whenever they encountered problems related to the training. In that sense, I took on some tasks of a customer service representative.

I handled and manage database.