I have over 7 years experience in a logistics team and explore the international shipping industry for 5 years as a sales, engaging B2B customers, with in an in depth training and experience on cold calling, telemarketing, sales lead, customer interaction, Manage accounts and sales pipeline, contract using CRM tools, Develop and create a sales strategy to promote new products and services. Specialized in project cargo and containerized shipment, intermodal delivery. Provide a solution and offer the best customer experience satisfaction. Customer journey mapping facilitator.
To Support Customer on their logistics and commercial journey:
* Negotiate a quotation and terms with Carrier and 3pl for containerized cargo.
*Assist online booking
*Assist Shipping instruction / BL submission online
*Track, Monitor and manage booking until the date of departure / arrival, providing timely updates to clients.
*Manage customer accounts including booking processing, contract / quotation.
*Lead conversion.
*Customer outreach via calls,
*Provide administrative report such as preparing reports, scheduling meeting.
*Develop and implement strategies to drive sales growth.
*Promotes product and services thru online platform.
*Social Media Management
The tools that i'm using:
*Microsoft
*Google Workspace
*Salesforce
*ERP
*Calendly
*Canva
*
*Slack
*Whatsapp
*Capcut
*Social Media
*Zoom
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 10+ years
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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