Contact clients to ask about their overdue
payments and Follow-up with clients on overdue
accounts.
Respond to client account queries in a timely and
professional manner.
Provide effective repayment plans for customers
with Financial hardships.
Perform administrative duties related to ensuring
office efficiency.
EXPERIENCE
Updating customers' overdue account
"Master checking" critical processes.
Sending Letters and Notices to customer
Responding to customers
Accounts Investigation team
SME in some critical process
Providing training to colleagues
Sending reports of some processes
Experience: 2 - 5 years
Assisted clients with getting their transactions and balances as well as logging in with their online banking
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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