Administrative Assistant|Customer Service Representative

As a customer service representative, I have developed a wide range of skills that have enabled me to provide exceptional support to customers. These skills include: Communication: I am a skilled communicator, able to listen attentively to customers, understand their needs, and provide clear and concise information. I am also able to build rapport with customers, creating a positive and welcoming experience. Problem-solving: I am adept at identifying and resolving customer issues quickly and efficiently. I am able to think critically and creatively to find solutions that meet the needs of customers. Patience: I am a patient and understanding individual, able to remain calm and composed under pressure. I am also able to empathize with customers, understanding their frustrations and concerns. Professionalism: I am a professional and courteous individual, able to maintain a positive attitude even in difficult situations. I am also able to represent the company in a positive light, building trust and confidence with customers. Technical proficiency: I am proficient in a variety of software and tools, including customer relationship management (CRM) systems, email, and phone systems. I am also able to quickly learn new technologies and adapt to changing environments. In my previous role as a customer service representative, I was responsible for handling a wide range of customer inquiries, including billing issues, product questions, and technical support. I was also responsible for resolving customer complaints and ensuring that customers were satisfied with their experience. I am confident that my skills and experience as a customer service representative would be a valuable asset to any organization. I am a dedicated and motivated individual, committed to providing excellent customer service.

As an Order Manager, I was responsible for ensuring that all orders were processed accurately and efficiently. This involved entering customer billing details, scheduling an engineer's visit with the client's third party contractor, and coordinating the installation date to the customers to ensure that customers are present on the installation scheduled date. I also worked closely with customers to resolve any issues or concerns they had with their orders. This required excellent communication and problem-solving skills. I was able to build strong relationships with customers and ensure that they were satisfied with their experience. In addition to my day-to-day responsibilities, I also played a key role in developing and implementing new processes to improve the efficiency of the order management process. I also worked on projects to reduce costs and improve customer satisfaction. My experience as an Order Manager has given me a strong foundation in order management, customer service, and project management. I am confident that I can use my skills and experience to make a significant contribution to any organization.

Working in the BPO industry has significantly strengthened my communication skills, allowing me to convey messages effectively and build strong relationships with clients, customers and colleagues. Through this experience, I have honed my verbal communication skills, enabling me to articulate ideas clearly, confidently, and persuasively. My ability to listen actively, ask thoughtful questions, and provide empathetic responses has fostered a sense of trust and rapport with clients, resulting in successful business outcomes. Working in the BPO industry has also enhanced my written communication skills. Crafting clear, concise, and grammatically correct emails and reports. I am skilled at tailoring my writing style to suit different audiences and purposes, ensuring that my messages are easily understood and acted upon. Additionally, I am proficient in utilizing digital communication tools and platforms to collaborate effectively with team members and clients.

I have extensive experience using Google Suite tools, including: Gmail: Email management and communication Calendar: Scheduling and time management Docs: Document creation and collaboration Sheets: Spreadsheet creation and data analysis Slides: Presentation creation and delivery Drive: File storage and sharing I am proficient in using these tools to manage my work, collaborate with colleagues, and communicate with clients. I am also familiar with the advanced features of these tools, such as macros, formulas, and pivot tables. I am confident that my proficiency with Google Suite tools would be a valuable asset in any role. I am a quick learner and am always eager to adopt new technologies and tools.

As a Team Leader in the Order Management department, I have had the opportunity to, manage a team of 10-13 specialists, developing and implementing strategies to improve order accuracy and efficiency, overseeing the order fulfillment process from entry to delivery, managing customer relationships and resolving order-related issues, monitoring and analyzing order metrics to identify areas for improvement, collaborating with other departments to ensure seamless order processing, conducting performance reviews and providing feedback to team members, providing training and development opportunities, implementing new technologies and processes to streamline order management, ensuring compliance with company policies and procedures, and continuously seeking ways to improve the order management process. Through my experience as a Team Leader in Order Management, I have developed strong leadership, communication, and problem-solving skills. I am also proficient in using various order management software and tools.

I have experience in Quality Audit and reconciliation. In my current company, I am responsible for conducting quality audits on a variety of processes to ensure compliance with company standards and regulations. I also worked on reconciling third party portal users and identifying discrepancies. Through these experiences, I developed strong analytical and problem-solving skills, as well as a keen eye for detail.

I have experience in calendar management, including: Scheduling appointments and meetings Managing multiple calendars Coordinating schedules with others Rescheduling and canceling appointments Sending out meeting invitations and reminders Following up with attendees after meetings Maintaining a tidy and organized calendar system I am proficient in using a variety of calendar management tools, including Microsoft Outlook and Google Calendar.. I am also skilled at managing my own time effectively and efficiently.

Enter data into various systems and databases Verify the accuracy and completeness of data Follow established data entry procedures. Organize and maintain data files Extract data from various sources. Perform data cleanup and deduplication. Use data entry software and tools. Ensure data security and confidentiality. Comply with data privacy regulations. Monitor data entry processes and identify areas for improvement

I have extensive experience using Microsoft Office including; Word: Document creation, editing, formatting, and collaboration Excel: Data analysis and spreadsheet creation PowerPoint: Presentation creation and delivery Outlook: Email management, scheduling, and task management OneDrive: File storage and sharing I am proficient in using these tools to manage my work, collaborate with colleagues, and communicate with clients. I am also familiar with the advanced features of these tools, such as macros, formulas, and pivot tables. I am confident that my proficiency with Microsoft Office tools would be a valuable asset in any role. I am a quick learner and am always eager to adopt new technologies and tools.

Throughout my career, I have consistently demonstrated strong time management skills in various roles and responsibilities. Here are some key examples of my experience in this area, prioritization and planning, efficient task management, time blocking, multitasking and delegation, adaptability and flexibility. I am confident that my proven track record of effective time management will enable me to excel in any role where this skill is essential.