Customer Service Representative

Handled customer support by explaining HMO/PPO plans, checking medication coverage, filing authorizations, and reviewing claims for accuracy and resolution.

I efficiently handle and organize email correspondence to ensure smooth communication. Responsibilities include: - Managing incoming and outgoing emails, prioritizing and categorizing messages. - Responding to inquiries and routing emails to appropriate departments. - Maintaining and updating email lists and records. - Implementing strategies to improve email workflow and organization.

As a versatile Customer Service Representative, I handle a wide range of customer interactions, ensuring excellent service across inbound and outbound calls, live chat, and email correspondence. My responsibilities include resolving customer inquiries, troubleshooting issues, and providing detailed product information in a professional and timely manner. I am skilled at: Managing inbound and outbound customer calls to address questions, resolve concerns, and offer product or service information. Handling live chat sessions to provide quick and efficient support. Responding to customer emails with thoughtful, well-structured, and accurate information. Delivering outstanding customer service by listening attentively, offering solutions, and ensuring customer satisfaction. Maintaining a positive and empathetic attitude when communicating with customers. Documenting customer interactions and updating records to ensure proper follow-up and accountability. With strong communication skills and the ability to multitask across various platforms, I am committed to improving the customer experience and ensuring satisfaction.

I develop engaging and relevant content to support various platforms and initiatives. Responsibilities include: - Creating and editing written content, including articles, blog posts, and social media updates. - Researching topics to ensure content accuracy and relevance. - Collaborating with teams to align content with marketing goals. - Monitoring content performance and making adjustments as needed.

As an aspiring Social Media Manager, I am in the early stages of my career, focusing on building a strong foundation in social media marketing. My experience includes managing basic content creation, scheduling posts, and monitoring engagement across platforms like Facebook, Instagram, and Twitter. I am actively learning social media strategies, trends, and tools to help brands increase their visibility and connect with their audiences. I'm excited to grow and develop my expertise in crafting effective social media campaigns."

I handle customer inquiries and issues via email with a focus on delivering timely and effective solutions. Responsibilities include: - Responding to customer emails professionally and efficiently. - Resolving issues and providing accurate information. - Documenting interactions and feedback for continuous improvement. - Collaborating with teams to address complex problems.

I manage real-time customer interactions via chat, ensuring prompt and effective resolutions. Key duties include: - Providing quick and accurate responses to customer queries through chat. - Troubleshooting issues and offering solutions to enhance customer satisfaction. - Documenting chat interactions and feedback for ongoing improvements. - Collaborating with team members to resolve complex issues efficiently.