With 12 years of experience in the BPO industry, I have developed a strong foundation in customer service, retention strategies, and quality evaluation. My career progression from customer service representative to retention specialist, and later to quality evaluator, showcases my ability to adapt, lead, and ensure high-quality service. Proficient in Microsoft Office, Excel, and
Experience: 10+ years
good communication makes job well done
Experience: 1 - 2 years
sending mails to client for meetings and updates
Experience: 1 - 2 years
consolidating files using vlook up, copy paste, extracting information using pivot
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