*2+ years of Back Office Experience (Medical Claims)
*1+ year of CSR Experience (Chat Support)
*Helped clients, customers, and members about their accounts, products, and services
Here's how I may help you:
*Data Entry
*Data Analysis
*Customer Support
*Admin Tasks
*Retype
*Scanned to PDF/Excel
*Txt to Excel/PDF*Others (if needed and there's a training provided)
Seems like a good fit for what you're looking for?*You may send me a direct message and let's discuss how may I help you
Experience: Less than 6 months
As a teammate, I was able to manage and handle members' financial accounts efficiently. I provided an efficient support to the members of Chime through live chat about their financial account such as direct deposits, MyPay, SpotMe, and other financial services.
Experience: 6 months - 1 year
As a customer experience agent, I was able to efficiently handle multiple chats and tasks simultaneously while maintaining quality support and adhering to response time guidelines. Also, I am technical proficient where I was able to familiarize and understand the software and other technology tools in telecom products, services, and troubleshooting procedures.
Experience: 2 - 5 years
As an operations associate, having integrity in my works is a must as I have to maintain confidentiality of sensitive information and adhering to ethical standards. I am responsible in conducting thorough investigations in processing claim insurance while complying to guideline, gathering documentation, and analyzations of insured details (including medical data, history, and reports).
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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