Customer Support Representative/Virtual Assistant

I have been working in customer support for over five years. In a BPO company, I worked as a technical support specialist, helping customers troubleshoot issues with their internet and phone lines. During the pandemic, I transitioned to freelancing, which allowed me to work from home. As a virtual assistant and customer support representative, I assist clients with posting and listing products, contacting customers, checking order statuses, processing refunds, returns, replacements, and handling other customer complaints. For me, being a customer support representative is not just about providing immediate solutions but also ensuring that customers feel supported and valued.

Throughout my five years as a customer support representative, I have gained extensive proficiency in Shopify and various drop shipping tools. My responsibilities include managing product listings, processing refunds, handling returns and replacements, tracking customer order statuses, and delivering excellent customer support. Additionally, I frequently communicate with suppliers to monitor inventory and update order statuses. I also have experience in listing and selling products on Etsy and Pinterest.

I have been working in customer support for over five years. In a BPO company, I worked as a technical support specialist, helping customers troubleshoot issues with their internet and phone lines. During the pandemic, I transitioned to freelancing, which allowed me to work from home. As a virtual assistant and customer support representative, I assist clients with posting and listing products, contacting customers, checking order statuses, processing refunds, returns, replacements, and handling other customer complaints. For me, being a customer support representative is not just about providing immediate solutions but also ensuring that customers feel supported and valued.

With five years of experience in customer support, I am adept at multitasking. When handling multiple chats, I prioritize assisting the customer who reached out first. While waiting for their response, I use that time to reply to the next customer, effectively utilizing my time.