Customer Service Expert - Shopify Store Manager

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Overview

Looking for full-time work (8 hours/day)

at $16.50/hour ($2,904.00/month)

Bachelors degree

Last Active

February 28th, 2025 (today)

Member Since

October 19th, 2016

Profile Description

Almost 6 years of experience in Customer Service and Sales all over USA.

I 've worked as a Virtual assistant for an e-commerce store. I communicate directly to the customer and supplier.
I also handled an e-commerce store for personalized gifts inside Upwork on Quarter 4 of the year (October, November, December) which is considered the busiest time. I answer email concerns regarding order status, cancelation, replacement, refund, and other things about the product itself. This also includes Social Media Management such as Facebook, Twitter, LinkedIn, and Instagram.

My most recent experience is being a Store Manager for a Sleepwear Shop that caters customer globally. Handling emails and social media accounts.

I have handled the following E-Commerce Store Channels
=Amazon
=Etsy
=Jane
=Shopify
TOOLS that I've used:
=Zendesk
=Salesforce
=Ring central
=Shipstation
=Wordpress
=Microsoft Office Suite
=Asana
=Google Docs
=Trello
=Slack
I am a firm believer of these 3 core customer service pillars
1) Customers buy from people they like
2) Customers buy from people they trust
3) Customers buy from people who are like themselves
I will be happy to part of your team just send me a message.

Top Skills

Customer Support

Experience: 5 - 10 years

Other Skills

Basic Information

Age: 32

Gender: Female

Website: Sign Up with Pro Account to View

Address

Tests Taken: IQ
Score: 135: DISC
Dominance: 53
Influence: 20
Steadiness: 14
Compliance: 14: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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