Kate

SHOPIFY Assistant | Email/Chat Support, eCommerce Specialist

70 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

September 13th, 2024 (yesterday)

Member Since

July 10th, 2024

Profile Description

• Jill of All Trades E-commerce VA 
• Proactive Customer Service Guru 
• Shopify Order Fulfillment and Shipping Inquiries 
• One call away Customer Support 
• Prompt Email and Live chat Support
• Customer Satisfaction Rating 
• Resolution Ninja *wink*

A glimpse of what I can bring to your business: 

CUSTOMER SERVICE
• Craft Tailored Customer Experiences 
• Inquiries, Returns, and Exchanges 
• Resolve Complaints   

SHOPIFY SUPPORT
• Proficient in the Intricacies of the Shopify Platform 
• Product Listing Optimization 
• Order Management 
• Shipping Label and Logistics  

PROJECT MANAGEMENT
Plan, Execute, Succeed. Develop and execute project plans, ensuring all tasks are completed on time, within budget, and to the highest quality standards.  

TOOLS  
• Zendesk | Freshdesk | Helpdesk
• Trello | Asana | Clickup | Slack | Notion  
• Zoho | Hubspot | Upgrade to see actual info
• LiveAgent | LiveChat  
• Ring Central | VOIP
• Shopify | Amazon  
• Google Workspace Tools 
• Microsoft Office Tools
• Meta Business Suite 
• Canva | CapCut

Sounds like what you need? Here’s quick 3 easy steps  
> Send me an Onlinejobs.ph message 
> Schedule a meeting 
> Send zoom link for 15 minutes 

Cheers,  
Your Rockstar E-commerce VA *wink*

Top Skills

Customer Support

Experience: 6 months - 1 year

• Responding to customer inquiries, resolving complaints, and providing information about services. • Addressing customer issues effectively and in a timely manner to ensure a positive customer experience. • Interacting with customers via phone, email, chat maintaining professionalism and empathy.

Office and Administration » Data Entry

Experience: Less than 6 months

Assist in supporting various departments in the company by entering personal customer and account information into data spreadsheets.

Office and Administration » Administrative Support

Experience: Less than 6 months

Assist with administrative tasks such as filing documents, organizing records, scheduling appointments, organizing emails, and much more.

Other Skills

Marketing » Social Media Management

Experience: 2 - 5 years

E-Commerce » Shopify

Experience: 6 months - 1 year

Design » Graphic Design » Canva

Experience: 2 - 5 years

Video Editing » CapCut

Experience: 6 months - 1 year

Customer Support » Ecommerce » Amazon

Experience: 6 months - 1 year

Customer Support » Sales Support » Lead Generation

Experience: Less than 6 months

Website Builder » Wordpress

Experience: 6 months - 1 year

Basic Information

Age
25
Gender
Female
Website
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Address
San Fernando, Pampanga
Tests Taken
English
C1(Advanced)
Uploaded ID
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