IT Support Engineer, DATA ENTRY SPECIALISTS,VIRTUAL ASSISTANTS

• Installed, configured, tested and maintained operating systems, application software, and system management tools. • Managed staff in identifying issues and explained solutions to restore service and functionality. • Managed high levels of call flow and responded to technical support needs. • Created user accounts and assigned permissions using Active directory and Microsoft Administrator. • Diagnosed and troubleshoot hardware, software and network issues. • Installed, configured and maintained computer systems and network connections. • Maintained servers and system to keep networks fully operation during peak periods. • Conduct IT meetings with department heads and external stakeholders. • Production of ad hoc reports and analysis of IT incidents. • Coordinate any incidents, or potential breaches to concerned departments. • Management of IT Process within the organization relating to assets, procedure, and associated work instructions. • Support, monitor and report on incident investigations making sure that reports are completed and submitted in a timely manner. • Ensuring standard documentation methods are followed by staff and providing guidance on writing very complex technical documentations in relation to IT. • Acting as a field expert within the Carrefour. • Developing, implementing, and evaluating new procedures and processes for continuous improvement of the Helpdesk support team. • Championed IT best practices through effective communication, training sessions, and workshops for non-technical staff members. • Provided Tier 1 or Tier 2 IT support to technical or non-technical internal and external users through desk side or ticketing support services. • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across the country. • Defined and documented technical support best practices for technologies. • Installed security applications and devices and suggested additional security measures. • Resolved system, hardware and telephone issues within less than an hour, improving efficiency among departments. • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Local land Connection. • Collaborated with colleagues in both domestic and international support facilities. • Used ticketing systems to manage and process support actions and requests. • Analyze and review account activity and data from multiple sources to identify discrepancies, spot fraud and eliminate suspicion. • Generate suspicious activity reports for Team Leaders. • Loaded software, granted permissions and configured hardware for new employees as part of the onboarding process.

• Provided support for document controls and worked with contract documents. • Editing of document contents and proofread of filenames, titles and submittal details to streamline submission and ensure completeness and accuracy. • Enforced use of standardized forms and templates to achieve uniformity of communications across departments and functions. • Coordinated document exchange between departments, contractors, suppliers and customers. • Scanned, filed and transmitted various documents and adhered to digital filing procedures. • Handle and organize escalated complaints. • Management of Team Meetings