Genevieve

Customer Service Representative / Level 2 Technical Support

70 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $3.81/hour ($670.00/month)

Bachelors degree

Last Active

October 14th, 2024 (yesterday)

Member Since

July 9th, 2024

Profile Description

I am writing to express my strong interest in the Customer Service Representative or Technical Support Representative position. With my exceptional communication skills, passion for providing excellent customer service, and dedication to resolving issues efficiently, I believe I would be a valuable asset to the team.
Having worked in customer service for the past 7 years, I have developed a deep understanding of the importance of building strong relationships with customers. I thrive in fast-paced environments and am skilled at handling a wide range of customer inquiries and concerns. I am confident that my ability to remain calm and composed under pressure, combined with my problem-solving skills, would allow me to excel in this role. I am confident that my adaptability and willingness to embrace new technologies would make me a valuable addition to the team.
In my previous role as a Customer Service Representative and Level 2 Technical Representative at Afni Philippines, I consistently received positive feedback from customers for my ability to empathize with their concerns and provide effective solutions. I am proud of my track record of maintaining high customer satisfaction ratings and exceeding performance targets. I believe that my strong attention to detail, excellent organizational skills, and ability to multitask would allow me to thrive in the dynamic environment of the company.
I am excited about the opportunity to contribute to the company's continued success and would welcome the chance to discuss how my skills and experience align with your company's goals. Thank you for considering my application. I look forward to the possibility of joining your team.

Top Skills

Customer Support » Technical Support

Experience: 1 - 2 years

Identifying hardware and software solutions. Troubleshooting technical issues. Diagnosing and repairing faults. Resolving network issues. Installing and configuring hardware and software. Speaking to customers to quickly get to the root of their problem

Customer Support » Customer Service

Experience: 6 months - 1 year

Play a critical role in delivering timely, accurate, and professional customer service to Amazon customers, helping solve problems such as: locating packages, connecting an Echo to a Fire TV, returning an item, or assisting a delivery driver to get a package to a customer on time.

Other Skills

Accounting » Accounts Receivable » Billing

Experience: 1 - 2 years

Handled Payments and Disputes

Basic Information

Age
29
Gender
Female
Website
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Address
Caloocan City Central Post Office
Tests Taken
IQ
Score:  100
DISC
Dominance: 57%
Influence: 8%
Steadiness: 22%
Compliance: 13%
English
C2(Advanced/Mastery)
Uploaded ID
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