Experienced Client/ Customer Service Supervisor

I possess strong business management skills, with expertise in strategic planning, financial management, and operations optimization. I excel at setting long-term business goals, managing budgets, and driving revenue growth through sound financial oversight. My ability to streamline operations, reduce costs, and implement efficient workflows ensures that the business runs smoothly while maintaining profitability. I lead teams effectively, fostering talent development and ensuring alignment with organizational goals. Additionally, I am skilled in market analysis, sales strategy, and client relationship management, which helps attract and retain customers while driving business growth. My adaptability, risk management, and continuous improvement mindset allow me to navigate challenges and keep the business competitive in a dynamic market.

I have strong email management skills, ensuring efficient communication and organization in a professional setting. I prioritize and categorize emails effectively, responding promptly to high-priority messages while filtering less urgent ones for later action. I maintain an organized inbox by using labels, folders, and filters, ensuring that important emails are easy to locate when needed. My attention to detail helps me track follow-ups and deadlines, ensuring nothing falls through the cracks. Additionally, I manage multiple email accounts simultaneously, keeping communication clear and professional across platforms. My ability to streamline email workflows and maintain inbox efficiency supports smooth communication and overall productivity.

I excel in customer support management by ensuring a customer-centric approach that enhances satisfaction and builds long-term relationships. I am skilled at leading customer service teams, setting clear expectations, and providing guidance to resolve customer issues efficiently. My experience in handling customer inquiries across various communication channels, including email, phone, and live chat, allows me to maintain consistency in delivering high-quality service. I proactively monitor customer feedback, addressing concerns and implementing improvements to enhance service levels. Additionally, I track key performance indicators (KPIs) to ensure my team meets response time, resolution rates, and satisfaction targets, while fostering a positive and supportive environment that drives continuous improvement.

I have strong creative problem-solving skills that enable me to approach challenges with innovation and efficiency. I excel at analyzing complex issues, identifying root causes, and generating solutions that are both practical and forward-thinking. My ability to think outside the box allows me to explore alternative approaches, often leading to improvements in processes and outcomes. I am proactive in seeking out input from different perspectives, which helps me to develop well-rounded solutions. In high-pressure situations, I remain calm and focused, using a structured approach to break down problems and implement effective solutions quickly. This adaptability and resourcefulness ensure that I consistently resolve issues while minimizing disruptions and driving progress.

For 6 years of experience as a certified medical coder, specializing in both local and international coding standards, including ICD-10, CPT, and IPDRG. During my career, I have consistently demonstrated strong attention to detail, ensuring accurate coding of medical records to optimize billing and revenue cycles. My expertise includes reviewing patient records, assigning appropriate codes for diagnoses, procedures, and services, and ensuring compliance with healthcare regulations. I also have experience working closely with healthcare providers and insurance companies to resolve coding discrepancies. In December 2023, I obtained my medical coding certification, further enhancing my skills and qualifications.

I possess strong leadership skills, with a focus on guiding teams toward achieving collective goals while fostering a positive and collaborative work environment. I lead by example, providing clear direction, setting expectations, and ensuring accountability within the team. My ability to mentor and develop team members helps them grow both personally and professionally, while I empower them to take ownership of their responsibilities. I excel in making informed decisions, even in challenging situations, and am adept at resolving conflicts by promoting open communication and mutual respect. My leadership style emphasizes teamwork, transparency, and results-driven performance, ensuring that the team consistently meets or exceeds its objectives while maintaining high morale and a shared sense of purpose.

I have extensive experience in Customer Relationship Management (CRM), where I have successfully handled client interactions across various communication channels, including phone, email, and messaging platforms. My role involved overseeing the onboarding process for new clients, ensuring they were set up efficiently and received exceptional service from the start. Throughout my tenure, I managed CRM systems to track customer interactions, sales progress, and feedback, which significantly improved our ability to address client needs proactively.