Online Teacher | Customer Service Representative

As an Amazon Seller Partner Support associate, my days were filled with exciting challenges and satisfying resolutions. Every morning, I'd open my inbox to find a flurry of requests from vendors all over the world, each with their own set of circumstances and requirements. One memorable incident was a seller who experienced an unexpected account suspension due to rules infractions. With a blend of empathy and procedural understanding, I quickly examined their case and provided clear, practical ways to resolve the issue. I guided them through the appeals process, ensuring they understand the requirements and dates involved, reducing their worry while adhering to Amazon's standards.

Working in data entry gave me a meticulous but gratifying experience. Every day, I was tasked with accurately and efficiently processing and entering massive amounts of information into our databases.

Working as a customer service support agent required me to practice empathy and problem solving on a daily basis. Every day, I interacted with a wide variety of consumers, each with their own set of requirements and challenges. One particularly noteworthy event was with a customer who had gotten a faulty goods. They were naturally frustrated, so I began by truly apologizing and actively listening to their issues. After acquiring the relevant information, I quickly placed a replacement order and requested expedited shipping at no additional expense. Throughout the process, I kept the customer informed about the progress of their replacement and followed up to ensure their pleasure after delivery.