Virtual Assistant. Link Builder. Content Writer

Company: Teleperformance Duration: March 2022- October 2023 As a call center agent with experience managing two distinct accounts, one in education and the other with T-Mobile, I have honed a diverse set of skills that are critical to my success. These skills not only allow me to excel in my role but also contribute to the overall efficiency and effectiveness of the call center operations. My top skills include communication, multitasking, problem-solving, customer service, and technical proficiency. Providing excellent customer service has always been a priority in my role. In the education sector, this involved being patient and empathetic with students and parents who might be stressed or confused. I strived to create a positive and supportive environment, addressing their concerns with care and professionalism. At T-Mobile, delivering top-notch customer service involves building rapport with customers, understanding their needs, and going the extra mile to ensure their satisfaction. My dedication to customer service helps build trust and loyalty with both accounts.