Virtual Assistant | Customer Support & Dispatch Specialist

With 3 years of experience in technical support, I have honed my skills in delivering exceptional customer service through non-voice channels, including email and chat. I specialize in diagnosing and resolving technical issues promptly and efficiently, communicating complex solutions in a clear and user-friendly manner, and managing multiple customer interactions simultaneously while maintaining high satisfaction levels. Leveraging tools such as ticketing systems and knowledge bases, I ensure accurate and effective support. Consistently meeting and exceeding performance metrics, I have earned recognition for outstanding service. My ability to adapt, problem-solve, and prioritize guarantees clients receive seamless and reliable technical assistance.

Experienced in coordinating and optimizing dispatch operations using tools like Zonar, Motive, ClickUp, Omnitracs, Google Workspace, and RingCentral. Skilled in scheduling, tracking shipments, and communicating with drivers to ensure timely and efficient deliveries. Detail-oriented and proactive in managing logistics workflows, troubleshooting issues, and improving operational efficiency.

I am skilled in calendar management, ensuring schedules are organized, optimized, and aligned with priorities. I excel at coordinating meetings, appointments, and events while avoiding conflicts and maximizing productivity. With attention to detail, I efficiently handle time zone differences, set reminders, and update schedules promptly to accommodate changes. Using tools like Google Calendar, Microsoft Outlook, and other scheduling platforms, I keep calendars streamlined and accessible. My proactive approach to managing timelines and commitments helps ensure smooth operations and allows clients to focus on their core responsibilities without worrying about their schedules.

I excel in accurate and efficient data entry, ensuring information is organized, error-free, and easily accessible. With a keen eye for detail and strong organizational skills, I specialize in managing large volumes of data with speed and precision, maintaining data integrity through meticulous validation and review, and utilizing tools such as Microsoft Excel, Google Sheets, and database systems for seamless data processing. I am adept at organizing and categorizing information to enhance workflow efficiency, and my commitment to accuracy and reliability ensures every task is completed promptly and to the highest standard.

I am proficient in email management, ensuring inboxes are well-organized, prioritized, and handled efficiently. I excel at sorting and categorizing emails, responding promptly to inquiries, and flagging urgent matters for immediate attention. With strong organizational skills, I maintain a clutter-free inbox by archiving, deleting, or delegating tasks as needed. I am adept at drafting professional, clear, and concise email responses and can handle high volumes of communication without compromising quality. My expertise with tools like Gmail, Outlook, and other email platforms enables me to streamline workflows and ensure seamless communication for clients.