With nearly three years of experience in the BPO industry, I have honed my skills as a team lead, subject matter expert, and customer service representative. My role involved a diverse range of responsibilities, including administrative tasks, handling escalations, coaching, and providing support to both customers and agents. I also have experience as an Order Processing Specialist for a flower retail company, where I managed order processing, CRM, and outbound calls. I am now eager to leverage my skills and experience as a virtual assistant to help businesses achieve their goals. I am proficient in using tools like Asana, Slack, Trello, Google Workspace, Microsoft Office, Zoom, Loom, and Canva, ensuring seamless workflow and effective communication.
Let’s connect and explore how I can bring efficiency and excellence to your business operations.
Experience: 2 - 5 years
I primarily handled financial and merchant accounts, taking inbound and escalation calls for US customers.
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