Customer Service Representative

With several years of comprehensive experience in customer service, including proficiency in voice, chat, and back-office operations, coupled with a strong track record of effectively utilizing various software platforms such as Zendesk and other resources used in Customer Service,

I worked with Frontier for 1 year. My task would be to respond to customer questions and concerns via chat regarding their billing statements and charges. Explaining the details of various service plans and their associated costs, and up-selling internet products to new and existing customers.

Worked with telecommunication accounts such as Comcast. My task is providing details about the customer's inquiry about the status of their order. Order supports and assists customers' inquiries about product information, assisting with product-related issues. Worked with Newfold digital handling Network Solutions and Web.com. My task is troubleshooting and resolving issues related to website hosting, email services, and domain functionality.

I worked with United Health Group for more than 1 year. My task with UHG would include receiving calls from medical providers, providing members’s medical benefits, and handling claims and prior authorizations. Also worked with Clipboard Health for more than 1 year. My task with Clipboard Health would be reviewing and verifying the accuracy and completeness of various documents submitted by healthcare professionals. Data Entry and Management, accurately entering and updating information in the company’s database or document management system.