General /Executive Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $7.05/hour ($1,240.17/month)

Bachelors degree

Last Active

December 11th, 2024 (yesterday)

Member Since

June 27th, 2024

Profile Description

I'm your personal productivity partner, providing innovative, tailored assistance to help you maximize the potential of your business.
I am a goal-driven, efficient, and committed virtual assistant. I have almost four years of administrative experience. I am detail-oriented and capable of handling multiple responsibilities at once. I am adaptive to changing work environments and can rapidly learn new skills and responsibilities. I'm motivated to find solutions and provide timely assistance so you can achieve your goals.

Furthermore, I aim to establish a long-term, mutually beneficial relationship with you by offering reliable support services that are known for honesty, sincerity, and high quality. I offer to give superior administrative support, boost overall customer retention, and enhance client service operations. I would appreciate working together with you so that we may both grow and support one another to succeed.

September 2024
(Part-Time, Local Business)
Scott’s Salon
Social Media Manager

As a social media manager at Scott's Salon, my primary responsibility is to manage the salon's Facebook group, ensuring a strong, engaging online presence. I balance creating witty, humorous, and trend-focused content with promotional posts aimed at boosting salon services such as haircuts, coloring, rebonds, and treatments.My task includes executing a social media strategy focusing on increasing engagement and growing the Facebook group. I respond to comments, messages, and customer inquiries on social media promptly, maintaining a friendly and professional tone.I used analytics to  track engagement and performance, adjusting strategies to optimize reach and interaction.

May  2016 - October 2024    Athena’s Educational Books & Toys    
(Part-Time, Locally owned Business  - 8 years and 5 months) 
Social Media Store Manager

Operating as a retailer of books, toys and educational resources. Began in 2018 with fewer than 20 items of used books sold and has been in business for 8 years.
Acquired and maintained positive evaluations and ratings.As the Social Media Manager at Athena's Educational Books and Toys, I’m responsible for
developing and executing a comprehensive social media strategy to promote the brand’s unique
offerings of preloved educational books for children aged 0-12. The role requires a blend of
creativity, strategic thinking, and an understanding of the target audience, which includes
parents, teachers, guardians, and homeschoolers. My key goal is to drive engagement, website
traffic, and awareness of ongoing sales, such as clearance promotions. Invoicing, packing and shipping, writing descriptions, pricing , bookkeeping, maintaining sales records, inventory, quality assurance, photography, internet research, and monthly report preparation were just a few of the tasks and responsibilities that were involved. I am helping to boost sales by producing captivating video material and expert demonstrations via live streaming. I execute and market goods via online marketplaces like Carousel, Shoppe, and Facebook. I‘m also assisting clients with questions regarding merchandise details, payment options, and delivery. Assemble online purchases from different e-commerce sites. My task is changing from one client to another depending on the client’s needs. 

February 2016 –  July  2016          Delivery21 Inc. (A subsidiary of Zomato)
(Full-Time, Local  6 months)
Quality Assurance Specialist 

A delivery service with over 600 of the greatest restaurants, shops, and specialized stores, Twoanyone offers top-notch delivery, takeout, and catering services. Also collaborated with businesses that sold delivery-friendly goods, including flower shops, food supplements, and  school supplies. 

 It is my responsibility to source and manage the daily customer calls that agents receive. To guarantee that the teams that received low quality assurance ratings improve, I focus on selecting the teams that should be observed first. I also provide the team leader with a report on each agent's performance based on the call monitoring activity's outcome and the quality of the customer service that was provided by the agent, enabling the team leader to take corrective action to enhance the agent's performance. I am motivating and coaching agents during every call. Supervising them and monitoring their weekly performance in order to assess them.

September 2014 – February 2016        Delivery21 Inc. (A subsidiary of Zomato)
(Full-Time, Local 1 year and 6 months)
Assistant Team Leader 

Helping agents with their issues is my responsibility. TeaUpgrade to see actual infombers bring up employee relations issues, and I address and resolve them. It is constantly my obligation to dUpgrade to see actual info how to manage the staff and make sure calls are answered quickly and correctly. I also provide suggestions for how to enhance local operations, effectiveness, and service. My ad hoc role is to educate newly hired agents and riders on corporate policies, duties, and obligations in order to preserve efficiency and
effectiveness in our workplace. 

April 2013 – September 2014          Delivery21 Inc, (A subsidiary of Zomato)
(Full-Time, Local 1 year & 6 months) 
Customer Service Representative 

My role is to answer calls from both new and existing customers with a
range of needs, including ordering, follow-up, special requests, instructions,
merchant partnerships, and complaints. In order to keep clients happy,  it's
also my responsibility to respond to their issues and complaints, suggests
solutions, drive positive outcomes provide support and offer information as
needed to keep customers satisfied. I also do some ad hoc tasks by handling
logistics work such as coordinating with our restaurant partners and the
delivery rider to ensure that all necessary requests from customers are
fulfilled. 

During my time as an agent, I worked tirelessly to provide the best service possible to our customers, and because of my excellent performance, I was awarded as the Top Agent. Then later on promoted  as an Assistant Team Leader. This promotion is a testament to my commitment to the company and my ability to lead and motivate
a team. 

August 2012-January 2013
(Full-Time, Local 6 months) 
Active Accounts Recovery & Management
Specialist, c/o L.S Gonzales & Associates Law Office 
Outbound Collection Specialist 

Active Accounts Recovery & Management Specialist is a collection agency affiliated with Sky Cable. 

In order to help clients pay their bills, it is my responsibility to assist them about their obligations and create a better payment plan, which enables them to pay on time. In addition, I handle credit card and direct debit payments collection over the phone, keeping track of all contact attempts and their results. When debts are paid off, I update their credit files and remove from record.

Having all these experiences. I can tell you that I can surely deliver your expectations. I will help you expand your business and be helpful wherever I can by getting some of your jobs off your plate. If you want to learn more about me and my experiences, let's schedule a call!