“Customer service representative with over 3 years of experience in telephone customer service, including sales, tech support, and customer care. Familiar with major customer service software and adept at conflict resolution. Aiming to use my proven skills to effectively fill the most customer service position.
I'm using CRM to check for customer's account, update demographics, and check for refils of medications. Having an efficient sales process by measuring and analyzing if member's medication can be transfered to us or if they're eligible for refills. Checking for their benifits and over the counter allowance.
Experience: Less than 6 months
Handling three line of business i.e internet issues, cable chanel issues, and landlines.
Experience: 1 - 2 years
Handling Medications of customers, providing refills, explaining benifits allowance.
Experience: 1 - 2 years
Creating complex formulas and making the work fast and easy, working with pivot tables, generating reports, analysing team data, Automation of task to save time.
Experience: Less than 6 months
Experience: 2 - 5 years
Averaging 45 WPM and 97 accuracy
Experience: Less than 6 months
Live chat and email support regarding online shopping concerns.
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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