V-Assistant/IT Consultant/CSR/E-commerce /Billing Analyst 

I've specialized in IT Service Desk roles across various companies. In these roles, I've been responsible for incident resolution and service request management covering hardware, software, security, and network issues. Additionally, I've been involved in managing departmental knowledge, implementing self-service options for customers, and providing metrics to evaluate team and tool effectiveness.

"I am very skilled at helping people. I handle calls, emails, and inquiries on social media platforms related to sales, after-sales assistance, troubleshooting, and guiding clients through requests. I've been awarded for achieving the highest customer satisfaction based on surveys

I" am proficient in analyzing invoices, particularly in Logistics Billing. I analyze items such as delivery, hauling, warehousing, and payroll for warehouse personnel.