Customer Service Representative &  Virtual Assistant

I have skills checking orders, refunding order , updating customer information.

I have experience responding to customer's emails and accurately resolving buyer concerns and complaints. Also, maintain internal databases with information about product issues and valuable customer discussions.

I was a Customer chat support where we do live chats checking orders and delivery status also made refund requests, responded to feedback or reviews from the customer, and the tool we where using was Powersell, we also used different platforms like shoppee and lazada.I have experience in product research on specific websites, and checking the product descriptions. Also, processing orders from a customer.

I have experience taking outbound calls for a prospective customer. I also experience hitting my goal daily.

I have been taking calls for 6 years as a travel agent and appointment setter. I handled different types of customers. Also, resolving customer concerns.

I've been a customer service representative since 2016. I have experience using Amadeus and Respro for booking flights, ticketing, and refunding. Calling different airlines for flight concerns.

I have experience using Gorgias where we can check the history of the order. Updating some customer information, and checking the history of the customer's email. We also use macros to respond to some customer's inquiries.

I've been an appointment setter since 2021. Where we do complete the required call sheets at the end of each day. Properly explain the products and services to prospective customers when making appointments. The tool that we are using is Xencall.