General Virtual Assistant | Project Manager

Proficient in summarizing raw data using Excel functions such as VLOOKUP, IMPORTRANGE, and PivotTables. Skilled in creating charts and visualizing data with Power BI Desktop for enhanced insights.

Led and coached teams of 5-12 in Marketing and Logistics, serving as the primary liaison between staff and top management. Effectively communicated leadership directives, ensured team alignment with organizational goals, and collaborated with department heads to support their initiatives. Managed relationships with external suppliers to successfully execute our projects.

Utilize Notion for project management, adept at creating custom pages, tables, and specialized trackers to meet unique project needs.

Reviewed content captions, image texts, and visual advisories to ensure alignment with the company's branding and correct grammar usage.

Managed customer inquiries and complaints for a B2B company, maintaining a detailed database of interactions. Provided valuable insights on customer behavior to management, contributing to improved service and efficient issue resolution.

Maintained the WooCommerce website for Ecosci Food, updating product listings with current prices and descriptions on shop.ecoscifood.com.

I re-engaged potential clients from a lost customer database to recover business and conducted outbound efforts to identify new prospects. This included sourcing potential clients through various channels and reaching out via cold calls, email marketing, and online messaging.