Senior Customer Service Specialist

Overview

Looking for full-time work (6 hours/day)

at $7.00/hour ($924.00/month)

Bachelors degree

Last Active

October 8th, 2024 (today)

Member Since

June 18th, 2024

Profile Description

- Deliver exceptional service on a high volume of inbound calls, engaging customers to understand their needs and tailor unique solutions.
- Recognize card members as individuals and provide relevant product offers and benefit enrollments to deepen customer engagement.
- Develop key selling skills, including building rapport with customers, handling objections, and closing sales.
- Address general and account-specific customer inquiries, update account information, and anticipate customer needs.
- Meet and exceed performance goals, quality, compliance regulations, and productivity targets.

Top Skills

Office and Administration » Attention to Detail

Experience: 5 - 10 years

Office and Administration » Adaptability

Experience: 5 - 10 years

Customer Support » Customer Service » Conflict resolution

Experience: 2 - 5 years

Office and Administration » Communication

Experience: 5 - 10 years

Other Skills

Customer Support » Phone Support

Experience: 10+ years

I am skilled at analyzing complex problems, identifying root causes, and developing effective solutions. I have successfully resolved various issues by thinking creatively and critically.