Executive Virtual Assistant/ Customer Service Representative

Working in chat support involves assisting customers via online chat platforms, addressing inquiries, troubleshooting issues, and providing product information. Key responsibilities include maintaining clear and concise communication, handling multiple chats simultaneously, and using CRM and chat software effectively. Essential skills are strong typing, attention to detail, problem-solving, and empathy. Training is provided to familiarize representatives with company products and support protocols. The role requires patience and the ability to stay calm under pressure to ensure a positive customer experience.

During my internship as an Executive Assistant, I provide high administrative support by managing the executive's calendar, scheduling meetings, and coordinating travel. Also, I do prepare reports and maintain confidential files. I acted as a liaison, communicating between the stakeholders and the executive. I also organize office operations and ensure efficient daily functions. I was able to adapt quickly to new challenges and responsibilities.

It include precise transaction handling, exceptional customer service, attention to detail in managing inventory and receipts, efficiency in processing high volumes of transactions, and effective problem-solving. Appraiser it involve analytical proficiency in assessing in jewelry, meticulous attention to detail in inspections and documentation, deep knowledge of market trends, clear communication of valuation findings, and technical expertise in using appraisal tools.

Experience in customer support involves assisting customers through various channels such as phone, email, chat, or social media. Responsibilities include addressing inquiries, resolving issues, and providing product or service information while maintaining professionalism and empathy. Key skills include effective communication, problem-solving, multitasking, and familiarity with CRM systems. Support representatives must handle customer interactions efficiently, document issues accurately, and collaborate with other departments when needed. Training often focuses on company processes and product knowledge, with the goal of ensuring customer satisfaction and loyalty.