Joyce

Customer Service / Teacher / Tutor

70 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

September 19th, 2024 (today)

Member Since

June 17th, 2024

Profile Description

Hello! I am a dedicated and passionate educator with a professional teaching license in the Philippines and extensive experience in both classroom teaching and one-on-one tutoring. Over the past six years, I have helped students of various grade levels excel in their studies, focusing on subjects they find challenging and preparing them for upcoming exams. In addition to my teaching background, I am also skilled in customer service, capable of serving as a customer service agent to provide exceptional support to your clients.

Teaching and Tutoring Experience:
• Licensed Professional Teacher with years of teaching experience.
• Proficient in creating engaging and interactive lesson plans tailored to individual student needs.
• Expertise in Social Studies, History, Economics, and Contemporary Issues.
• Specialized in assisting English language learners to improve their language skills.
• Skilled in evaluating student progress and promoting a positive, inclusive learning atmosphere.

Customer Service Experience:
• Extensive experience in customer service, with a strong focus on dispute resolution and support.
• Proficient in using digital tools such as Zendesk, Shopify, and Help Scout.
• Experienced in handling PayPal and Klarna disputes, ensuring customer satisfaction and timely resolution.
• Adept at providing efficient and friendly email and chat support.

I am committed to delivering high-quality work and ensuring the success of my clients. Whether you need a skilled tutor to help students excel or a reliable customer service specialist to manage your support needs, I am here to help. Let's work together to achieve your goals!

Top Skills

Coaching » Homeschool » Tutorial Teaching

Experience: 2 - 5 years

A tutor for primary and grade school students for almost 5 years. This includes teaching children how to read, write, count, and do basic math. It also involves helping students prepare for upcoming exams by reviewing their lessons with them.

Office and Administration » Google Workspace

Experience: 2 - 5 years

Proficient in using Gmail for professional and personal communication, including managing emails, organizing inboxes, and utilizing its various features effectively. Skilled in using Google Docs, Google Sheets, Google Forms, Google Classroom, Google Chat, Google Drive, Google Meet, and other Google applications.

Coaching » Homeschool » Teaching

Experience: 1 - 2 years

Two years of experience teaching junior high school students at a school in Makati, Philippines. This includes lesson planning, teaching strategies, and classroom management.

Other Skills

Customer Support » Ecommerce » Shopify

Experience: Less than 6 months

Customer Support » Phone Support » English Speaking

Experience: Less than 6 months

Proficient in speaking and writing in English.

Customer Support » Customer Service

Experience: Less than 6 months

Design » Graphic Design » Canva

Experience: Less than 6 months

Has been using Canva since before graduating from college. Canva is used for designing and creating teaching materials, as well as for creating business logos, posters, social media posts, and even event invitations for personal use.

Office and Administration » Research

Experience: 1 - 2 years

As a teacher, strong research skills are essential. Research is fundamental for lesson planning and effectively utilizing resources for teaching and learning.

Basic Information

Age
26
Gender
Female
Website
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Address
San Juan City, Metro Manila
Tests Taken
IQ
Score:  120
DISC
Dominance: 30%
Influence: 10%
Steadiness: 38%
Compliance: 22%
English
C2(Advanced/Mastery)
Uploaded ID
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