Educational Background:
Master's Degree in Business Administration (MBA): Equipped with advanced knowledge in business principles and consulting.
Bachelor's Degree in Information Technology: Proficient in IT concepts, software development, systems analysis, and network administration, blending technical expertise with business acumen.
Professional Experience:
Data Operation Specialist: Managed the meticulous processing of VAT receipts, demonstrating strong attention to detail and adherence to procedural guidelines.
Executive Assistant (Construction Company - Part-time during Pandemic): Gained experience in documentation and administrative support, showcasing organizational skills and adaptability in a challenging environment.
IT Analyst and Support: Engaged in comprehensive documentation tasks and reporting, collaborating effectively with Developers, QA Testers, and Network Administrators to ensure smooth project execution; Provided technical support, troubleshooting expertise, and system maintenance, contributing to operational efficiency and user satisfaction.
Thesis Consultant: Advised graduating students on thesis projects, facilitating the finalization and analysis of research outcomes.
Notable contributions include guiding thesis topics such as "Problems and Challenges Encountered on the Approval of the Utilization of Economic Development Fund (EDF)" and "Impact of Organic Leadership in the Morale of Personnel in the National Headquarters of the Bureau of Corrections."
Financial Advisor: Assisted clients in achieving financial goals through personalized guidance and strategic planning. Provided answers to financial inquiries, formulated tailored solutions, and meticulously documented all client interactions and financial plans.
Core Skills:
Technical Proficiency: Background in IT systems, software applications, and network configurations.
Documentation: Extensive experience in creating detailed reports, project documentation, and thesis analyses.
Consultation and Advisory: Skilled in guiding and advising clients and students towards achieving their objectives.
Analytical Thinking: Ability to analyze complex problems, identify solutions, and make data-driven decisions.
Experience: 1 - 2 years
I bring extensive experience in customer and end-user support within the IT industry. As an IT Analyst, I have successfully provided technical assistance and troubleshooting to users, ensuring seamless operation of systems and applications. I excel in diagnosing and resolving complex issues, communicating technical solutions clearly to non-technical users, and documenting support interactions comprehensively.
Experience: 2 - 5 years
My experience includes meticulous documentation of project workflows, reports, and client interactions. I excel in creating clear and comprehensive documents, collaborating effectively with teams, and ensuring adherence to procedural standards.
Experience: 1 - 2 years
I am proficient in preparing comprehensive financial reports, answering client inquiries, and documenting financial strategies meticulously.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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