Sales Representative / Administrative / Customer Service

 Interact to potential customers through inbound and outbound calls, emails, or in-person meetings to establish rapport and understand their needs.  Assisting B2B and B2C customers from their inquiries regarding our products base from specialization and unique designs that we can provide from cold, warm to hot leads and get the closed deal win.  Support a deep understanding of the products including designs, benefits, pricing, and competitive advantages.  Identify and generate new leads through different pipelines, including social media platforms, referrals, and market research.  Knowledgeable in Social Media Management through e-commerce such as Facebook, Instagram, Tiktok, Lazada and Shopee.  Processing the orders, packaging and labels to make it ready for dispatch to various clients and dropshipping.  Monitor with possible and existing customers to ensure satisfaction and to resolve any queries or concerns.  Develop and nurture long-term relationships with other businesses, often through networking and direct engagement.  Educate our buyers about our product features, benefits and quality materials through demonstrations, marketing campaign, and face-to-face interactions.  Achieve growth and hit sales targets by successfully managing the process of daily sales that will impact in the market and become bestsellers.  Familiarity in customer relationship management (CRM) software to track interactions, update customer information, and manage leads.  Experienced in Google Workspace navigation, Canva (graphic designs), Microsoft Office (Word, Excel, PowerPoint, Publisher), Outlook,  VA Training attended for Appointment Setter, Social Media Manager, Administrative Assistant with certificates  Completed for Social Media Management Training Graphic Design with Canva Course

• Responsible for designing and implementing a strategic business plan that expands company’s customer base and ensure it’s strong presence. • Build a strong, long-lasting customer relationships by partnering with them and understanding their needs. • Promoting our products through e-commerce to get more sales. • Achieve growth and hit sales targets by successfully managing the designs that will impact in the market and become bestseller • Assign sales quotas and coordinate training programs for sales staff to get sales target. • Become updated the most recent and unique designs of each product to boost our marketing strategy • Monitoring all the products and staffs while doing production process to secure the quality results and services that we can provide to our clients.

Administrative Coordinator / Receptionist / Secretary to the Managing Director & Operations Manager  Provided full secretarial support to the Managing Director while managing administrative related works in the office.  Performed routine job including handling executive’s calendar & appointments’ receiving, screening and routing phone calls & e-mail messages; scheduling meetings, preparing correspondences, organizing details of travel arrangements and itineraries.  Maintained a log of incoming and outgoing documents plus retained a systematic filing.  Greet the visitors entering the establishment, determined the nature of their visit and directed them to the concerned as necessary. Also, escorted foreign delegates.  Set and interpret administrative plus operating policies or procedures for employees.  Achieved comprehensive understanding on administrative/secretarial activities such as implementation of administrative practices & proper office management.  Verified and recorded the processing of documents related to licenses & permits as well as visas & labor contracts.  Performed extensive office support functions and achieved career growth.  Assumed full accountability on daily administrative operations of the organization.  Supported the Administrative Manager in his work duties such as subject research including all executive support plus presentation of various reports.  Capable of managing the office in the absence of the Manager.  Looked after the processing or renewals of administration contracts such as rentals and maintenance works. Coordinated with various agencies for the execution of the same.  Active involvement in the local purchases and logistics activities in the organization.  Preparations of Invoices, Delivery Note, LPO’s and organize the payment available for collection for one-off project.  Organizing schedule of the job to be done between the client and technicians.

 Responsible for administering the day-to-day activities of the business office, including: maintenance of the records of patients, accounts receivable, maintaining appearance and order of dental office presentation of financial treatment plan options.  Performing clerical duties, scheduling appointments, and filing patients’ records, checking incoming mail, answer routine letters, and operate office equipment.  Responsible for insurance claims and billing procedure of patients. Interacts with patients and dentists on a daily basis and must have outstanding interpersonal skills.  Gather and accurately record insurance information from patients.  Prepare necessary documents to be attached to claim forms/reimbursement as supporting papers for patients with dental insurance  Uploading and reconcile the claims using minimum data set (ICD-10-AM-International statistical classification of diseases and related health problems) through i-geme system.

 Preparations of Personnel Benefits (salaries, social, health and withholding taxes), Inventory Report, Accounts Receivables, Accounts Payables, Invoices, Delivery Receipt and Statement of Accounts.  Knowledgeable in Peachtree Accounting Software 2011  Assist telephone calls such as products inquiry, schedule of meetings of Manager.  Filing documents. Directly report to the President of the Company and Production Manager.