Current Employment Status:
Hired Part Time on Aug 9, 2024
Vanessa
Customer Service Specialist in Chat/Email | General VA
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.00/hour ($704.00/month)
Bachelors degree
Last Active
March 2nd, 2025 (yesterday)
Member Since
June 12th, 2024
Profile Description
Knowledgeable in the use of salesforce, zendesk, slack, and gsuite. Have been transferred to different campaigns with different line of businesses and have developed and widen my knowledge in customer support and relations.
Top Skills
Customer Support » Email Support
Experience: 2 - 5 years
Interacting to clients in a manner that we use our macros as guideline as we can be creative in our responses as long as the concern raised is acknowledged, empathized, and is timely resolved.
Customer Support » Chat Support
Experience: 6 months - 1 year
Handling 2-3 chats at the same time addressing customers with different concerns on order, payments, and shipping.
Office and Administration » Content Moderation
Experience: 6 months - 1 year
Making sure that listings are allowed in the site and adheres to law. Checking interactions of customers if they abide by the rules of the site.
Other Skills
Accounting » Financial Accounting
Experience: 2 - 5 years
Graduated with a degree in Business Administration major in Financial management. Rated 4 stars in skills as I have not had deep relevant job experience related to handling financial records.
Professional Services » Management Services » Customer Support Management
Experience: 6 months - 1 year
I was selected to become a Queue Monitor wherein I handle our LOB for a client and ensuring that SLA is met without burning out our supports team. Assist them in ticket concern and proper assignment number-wise as well as its level of difficulty.
Marketing » Appointment Setting
Experience: 1 - 2 years
Calling clients for request of appointment for our specialists for trading.
Customer Support » Customer Relationship Management
Experience: 1 - 2 years
Handle clients in the best way and providing positive approach to help. Approaching the SMART Goals for the company and observing proper AER through interactions.
Basic Information
- Age
- 28
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Maribojoc, Bohol
- Tests Taken
- IQ
- Score: 119
- DISC
- Dominance: 43
- Influence: 16
- Steadiness: 21
- Compliance: 20
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
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