In my 8 years tenure as Nonlife Underwriting Analyst and as a Customer Service Associate, I have honed my skills in risk management, policy issuance, and product development. I have successfully managed risks, offered reinsurance solutions, and maintained production reports, demonstrating my ability to handle complex insurance processes efficiently. I developed strong customer relationship management skills, and generated production leads.
Experience: 5 - 10 years
As an underwriter, I ensure optimal coverage for clients while protecting the interests of the company. I excel in evaluating risk with precision, a skill honed through years of navigating diverse market conditions. I conduct the end-to-end life cycle of policies especially property and commercial insurance. from renewal notice, risk assessment, quotation and policy issuance, and reinsurance placements.
Experience: 2 - 5 years
My expertise in data analytics allows me to extract actionable insights from complex datasets. By leveraging advanced analytical tools, I drive efficiencies and identify growth opportunities, contributing to strategic decision-making.
Experience: 1 - 2 years
In my previous role at an insurance company, I focused on fostering strong relationships with policyholders by addressing their specific needs and offering personalized solutions. I managed a diverse portfolio of clients, ensuring regular communication and timely follow-ups to keep them engaged. Leveraging CRM strategies, I tracked interactions, policy details, and preferences to provide tailored services that enhanced customer satisfaction. I efficiently handled complaints by actively listening and delivering quick resolutions, which helped strengthen loyalty. As a result, I consistently exceeded retention and satisfaction targets, building long-term relationships with clients.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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