Virtual Assistant, Data entry specialist, Web researcher

With hands-on experience in chat support, CRM management, data entry, web search, and basic web development, I have successfully provided seamless administrative support to businesses, helping them streamline their operations and enhance client relationships. My focus is on delivering high-quality service with attention to detail and a customer-centric approach. Experience Highlights: Chat Support & Customer Service: In my role as a Wing Girl Agent, I have been responsible for managing live chat interactions with clients, offering personalized advice, addressing client concerns, and ensuring a positive customer experience. My ability to remain calm under pressure and my empathetic communication style allow me to build rapport quickly and resolve issues effectively. CRM Management: I have significant experience working with various CRM tools (such as HubSpot, Zoho, and Salesforce) to track client data, manage communications, and follow up on leads. This experience has allowed me to improve customer engagement by ensuring timely follow-ups and managing client relationships efficiently. I have utilized CRM systems to organize client information, track preferences, and ensure that no lead or opportunity is ever missed. Data Entry & Organization: I have performed extensive data entry tasks, including updating customer records, processing forms, and maintaining spreadsheets and databases. My attention to detail ensures that all data is entered accurately and is readily accessible for analysis and decision-making. Web Search & Research: My web search skills are strong, and I am proficient in using search engines, online databases, and other digital tools to find valuable information. Whether it's conducting competitive analysis, gathering market research, or identifying potential leads, I provide actionable insights to support business strategies. Basic Web Development & Design: I have experience with basic web development tasks, such as updating content, adjusting HTML/CSS for website maintenance, and performing simple troubleshooting. I assist clients with making basic updates to their websites and enhancing their online presence.